The following Terms and Conditions of hire are entered into between the cardholder and the person taking possession of the motorcycle / vehicle (hereinafter jointly and severally referred to as “the hirer”) and Freedom Hire hereinafter referred to as “the owner”.
“The owner” will let “the hirer” rent the hire the vehicle / motorcycle detailed on the Rental Agreement. This and any other vehicle / motorcycle provided is hereinafter referred to as “the vehicle / motorcycle”.
Only those persons named as authorised drivers on the Rental Agreement shall be permitted to drive the vehicle / motorcycle(s) supplied under this agreement, and then only if those persons hold a current full drivers licence appropriate for the vehicle / motorcycle at the time that they are driving the vehicle / motorcycle. The minimum age for drivers is 21 years old.
4.1 All rates include GST and standard loss or damage cover (refer to clause 12).
4.2 The hire will terminate when the vehicle / motorcycle is returned to the Freedom Hire rental location specified in the rental agreement.
4.3 The vehicle / motorcycle may not be driven outside pre-prescribed areas. After hours pick up or return is by prior arrangement only. Unauthorised late return will attract a late return charge of $50 in addition to the daily rate (see clause 16.4).
4.4 Please phone us if you wish to extend, and if this is possible, we will always oblige. Vehicle / motorcycle hire charges are non-transferable. In the event that the hirer cancels or voids the agreement or returns the vehicle / motorcycle earlier than stated in the agreement, no refund generally applies (see clause 16.3 for further details).
The owner agrees to arrange and the hirer agrees to purchase any additional products and services as detailed on the Rental Agreement.
The hirer is responsible for the correct fitting and use of accessories. The hirer is liable for the full replacement cost up to $500 per item (relevant to the cost of the item) the event that any of these accessories are lost, stolen or damaged.
7.1 The hirer agrees to be bound by all the Terms and Conditions of the rental agreement. The hirer acknowledges that he or she is liable for any excess owing due to damage of the rental vehicle / motorcycle except in certain circumstances (Refers clause 12 and 13 for details).
7.2 The hirer agrees that he/she has presented the credit card details noted on the Rental Agreement as a bond for the agreement and that Freedom is authorised to charge any amounts owing to Freedom Hire under the Rental Agreement to this card. The hirer’s attention is drawn to clauses 12 to 18.
8.1 The Driver / Rider
8.2 Use of the vehicle / motorcycle
The hirer and any authorised driver must:
8.3 Where the hirer can and cannot drive the vehicle / motorcycle
Notwithstanding clause 4.3 the hirer and any authorised driver:
8.4 In this agreement “manufacturer’s specifications” means the specifications of the manufacturer of the vehicle / motorcycle as set out in the vehicle / motorcycle’s operations manual located in the glove box of the vehicle / motorcycle, or as otherwise specified by Freedom Hire.
The hirer shall ensure that:
10.1 If any warning light is activated or if the vehicle / motorcycle requires mechanical attention the driver must stop driving and contact either Freedom Hire or 24-hour Roadside Assistance.
10.2 The hirer shall not arrange or undertake any repairs or salvage without Freedom Hire’s prior authority except to the extent that repairs or salvage are necessary to prevent further damage to the vehicle / motorcycle or to other property, in which case the hirer must promptly inform Freedom Hire of such repairs or salvage. Repairs will be approved and reimbursement, where applicable, will be granted provided the hirer was not responsible for the damage. In all cases receipts must be submitted for any repair. To the extent Freedom Hire cannot, acting reasonably, verify the cost of repairs, Freedom Hire will not reimburse the hirer. Please also refer to the information printed on the Freedom Hire additional information sheet supplied with the Rental Agreement for procedures relating to tyres and breakdowns.
10.3 If the vehicle / motorcycle becomes unfit to drive/ride due to a breakdown that was not the fault of the hirer, Freedom Hire will take you and the bike to a service centre. If the bike still can’t be fixed, then we will do our best to deliver a replacement bike of the same standard or higher, a refund to the hirer for rental charges that relate to the period during which the car/motorcycle could not be used, or a replacement was not available. Freedom Hire undertakes to arrange repair or replacement with another Freedom Hire vehicle / motorcycle as soon as practicable.
10.4 Freedom Hire will provide 24 hour roadside assistance for all inherent mechanical faults related to the vehicle / motorcycle (as reasonably determined by Freedom Hire or its authorised repairer) at no additional cost provided the fault does not arise from any authorised use of the vehicle / motorcycle in breach of clause 8 (save, in respect of clause 8.2(a), for minor infractions). For all other roadside assistance call outs including refuelling, jump starts, tyre related incidents (except for flat tyres that are caused by normal wear and tear), lost keys, keys locked in the vehicle / motorcycle or a flat battery due to lights or other electrical equipment being left on, the Roadside Assistance Fee will be charged unless the hirer has purchased optional Roadside Assistance Cover.
10.5 Roadside Assistant Cover does not apply if the vehicle / motorcycle has been used in breach of clause 8 (save, in respect of clause 8.2(a), for minor infractions), or for any additional amounts payable under clause 13.1.
10.6 “Roadside Assistance Cover” means the following services for the payment of the Roadside Assistance Cover Fee specified in the rental agreement; refuelling up to 6 litres where the hirer runs out of fuel, changing flat tyres, provision of spare keys where the hirer loses the keys to the vehicle / motorcycle, unlocking the vehicle / motorcycle where the hirer locks the keys in the vehicle / motorcycle, and provision or a replacement battery or “jump start” where the vehicle / motorcycle has a flat battery due to the hirer leaving the lights, air conditioning, entertainment system(s) or other electrical equipment running while the ignition is off. “Roadside Assistance Fee” means a minimum charge of $250 (plus GST), or such other amount as reasonably determined by Freedom Hire having regard to the roadside assistance callout event (for example: a lost key can cost in excess of $500 plus GST to replace.)
11.1 In the event of an accident the hirer shall:
11.2 In the event of an accident the hirer shall not:
11.3 If an accident is the fault of the hirer and the accident renders the vehicle / motorcycle unfit to drive, Freedom Hire, its Agents, Assigns and Contractors are under no obligation to replace or supply another motorcycle for the completion of the journey and no compensation can be claimed by the hirer for the unused portion of the hire period. Freedom Hire shall not be responsible for the cost of transporting the hirer and any accompanying passengers away from the accident location. If Freedom Hire offers the hirer an alternative vehicle / motorcycle, the vehicle / motorcycle shall be made available at a Freedom Hire branch, not delivered to the accident location. If the hirer is at fault, Freedom Hire reserves the right to provide the replacement vehicle / motorcycle subject to an increased hirer’s liability.
11.4 Where an accident or the use of the vehicle / motorcycle by the hirer or any other person results in a claim (“Incident”), or where damage or loss is sustained to the vehicle / motorcycle or the property of any third party, the hirer must ensure that the hirer, or any authorised driver:
11.5 Freedom Hire will meet the hirer’s reasonable out-of-pocket expenses in complying with clause 11.4(c) or 11.4(d).
11.6 If the hirer does not comply with clause 11.1(a) or 11.4(a), and Freedom Hire is unable to investigate the accident or Incident, Freedom Hire will, if it is reasonable to do so, debit all charges to the hirer’s account pending receipt of the hirer’s report about the accident or Incident.
12.1 Subject to this clause 12 and clause 13, the hirer is liable:
(1) which is caused or contributed to by the hirer or any person the hirer allows to drive the vehicle / motorcycle; or
This clause 12 does not apply to any damage or loss for which Freedom Hire is liable to the hirer under this rental agreement.
12.2 Subject to clauses 12.3, 12.5 and 13, Freedom Hire waives the hirer’s liability under clause 12.1 for damage to, or loss of, the vehicle / motorcycle and will ensure that the hirer and any authorised driver are entitled to be indemnified under the Freedom Hire Insurance Policy if:
12.3 In the event of an unintended collision between the vehicle / motorcycle and any other object, including another vehicle / motorcycle, during the rental period that results in damage to the vehicle / motorcycle or to the property of any third party, Freedom Hire waives the hirer’s liability under clause 12.1 and will ensure that the hirer is entitled to be indemnified under the Freedom Hire Insurance Policy, and Freedom Hire will refund the hirer any Excess Amount the hirer has paid to Freedom Hire, provided that, acting reasonably, Freedom Hire receives an admission of liability and indemnity from the at fault driver and/or their insurers:
12.4 If clause 12.3 applies, Freedom Hire will debit the hirer’s account with the applicable Excess Amount at the time of loss of, or damage to, the vehicle / motorcycle, however when Freedom Hire has been paid by the insurer of a third party for the loss or damage, Freedom Hire will, within a reasonable period of time, refund the hirer the Excess Amount the hirer paid.
12.5 Freedom Hire does not waive the hirer’s liability under clause 12.1, and the hirer will be liable, where the damage, injury or loss arises when:
12.6 If clause 12.1 or 12.2 applies, the hirer must pay to Freedom Hire, or Freedom Hire may debit the hirer’s account with, the Excess Amount at the time of loss of, or damage to, the vehicle / motorcycle pending Freedom Hire’s assessment of the loss and damage and, if available, the repair of the vehicle / motorcycle, subject to the hirer’s right to a refund under clause 12.7.
12.7 If the amount determined by Freedom Hire and paid by the hirer under clause 12.6 exceeds the final costs of the loss, damage or repair, Freedom Hire will refund the difference to the hirer within a reasonable period of time. Freedom Hire will provide details to the hirer of the final costs of the loss, damage or repair on request by the hirer within a reasonable period of time. For the purpose of calculating any refund under this clause 12.7, Freedom Hire will add the Recovery Costs to the amount of costs of damage and repair to the vehicle / motorcycle, as well as the loss of use costs associated with the period of time the vehicle / motorcycle was off the road.
12.8 Where the hirer is required to pay Freedom Hire under this clause 12 or clause 13, the amount the hirer must pay for any loss, damage, repair, cost of fee:
12.9 If this clause 12 applies, and the total of the Recovery Costs and the costs and fees that the hirer must pay under this clause is greater than the Excess Amount, you must pay the difference to Freedom Hire, or Freedom Hire may debit the hirer’s account with, the difference.
12.10 In this agreement:
13.1 Even if the hirer accepts the Collision Damage Waiver Cover or Premium Collision Damage Waiver Cover, and pays for any optional coverage, the hirer must always pay to Freedom Hire the full amount of the following costs and fees:
13.2 The hirer’s liability for damage applies in respect of each separate accident or incident, not each rental.
13.3 In this agreement:
14. Hirer’s Liability for Cleaning Charges
14.1 If the vehicle / motorcycle is returned in an excessively dirty condition that, in Freedom Hire’s reasonable view, requires extraordinary cleaning or de-odorising (including any professional cleaning or smoke extraction), the hirer is liable for the full cost of this cleaning or repair, a reasonable administrative fee reflecting the cost of making arrangements for cleaning or de-odorising and, if the hirer has breached the rental agreement, a per day loss of revenue fee based on the actual downtime of the vehicle / motorcycle. Such charges include but are not limited to cleaning of:
15.1 The hirer is responsible for the cost of fuel used during the hire.
15.2 In the event that the vehicle / motorcycle is returned with less than a full tank a $25 refuelling surcharge applies. The hirer is liable for the cost to refuel the vehicle / motorcycle and the refuelling surcharge. For the purposes of this clause, the fuel level of the vehicle / motorcycle at the time the hirer returns it to Freedom Hire is determined by visual inspection by Freedom Hire of the vehicle / motorcycle’s fuel gauge.
15.3 The hirer must fill the vehicle / motorcycle only with the fuel type specified in the manufacturer’s specifications.
16.1 The hirer shall, at or before the expiry of the term of hire, return the vehicle / motorcycle (including car keys and all accessories) to the location specified in on the agreement, or obtain Freedom Hire’s consent to the continuation of the hire. Requested changes to the return date and time and/or return Freedom Hire location are subject to vehicle / motorcycle availability and additional rental costs and may not always be possible. The hirer must return the vehicle / motorcycle in the same condition as it was at the commencement of the rental period, fair wear and tear excepted.
16.2 If the hirer tells Freedom Hire that the hirer wants to return the vehicle / motorcycle to a location other than that stated on the rental document, Freedom Hire will advise the hirer of the amount of the ‘one way fee’ that the hirer will incur. If the hirer returns the vehicle / motorcycle to a different Freedom Hire location than the location specified on the agreement without Freedom Hire’s prior consent the hirer must pay a ‘one way fee’ of up to $250 reasonable administrative fee, plus $0.50 per kilometre to be determined and paid at the end of the rental period (which may be a significant amount), reflecting the cost of making arrangements for return to a different Freedom Hire location. The hirer will also be liable for any rental charges calculated under clause 16.4.
16.3 Freedom Hire has the right to terminate the agreement and repossess the vehicle / motorcycle (and for that purpose enter any premises and remove the vehicle / motorcycle) at any time, without notification to the hirer, and the hirer will pay reasonable costs of repossessing the vehicle / motorcycle, including towing charges actually incurred, in any of the following circumstances:
If Freedom Hire terminates or repossesses the vehicle / motorcycle in accordance with clauses 16.3(a), 16.3(b), 16.3(c), 16.3(d), 16.3(e), or 16.3(g) the hirer has no right to a refund of any part of the rental charges. If Freedom Hire terminates or repossesses the vehicle / motorcycle in accordance with clause 16.3(f), Freedom Hire will offer the hirer a refund or a replacement vehicle / motorcycle, at Freedom Hire’s discretion. The termination of the hire under this clause shall be without prejudice to the other rights of Freedom Hire under this agreement or otherwise. Rental Agreement Terms & Conditions The reference in clause 4.4 to ‘voids the agreement’ means circumstances where Freedom Hire has exercised its right of termination in clauses 16.3(a), 16.3(b), 16.3(c), 16.3(d), 16.3(e), or 16.3(g).
16.5 If the hirer does not return the vehicle / motorcycle on the date and by the time shown on the rental agreement (or any extended date and time agreed with Freedom Hire) then:
17.1 Freedom Hire calculates rental days as the number of consecutive 24-hour periods starting at the earlier of the time the rental was booked to start or the actual start time and finishing at the later of time the rental was booked to finish or the actual finish time. An extra day is charged after allowing a grace period of 1 hour and 59 minutes. Notwithstanding this, clause 4 applies in the case of unauthorised late return.
17.2 Extensions authorised by Freedom Hire are charged at the same daily rate as the original rental.
17.3 All transactions under this agreement are calculated in Australian dollars. Due to exchange rate fluctuations and bank charges there may be variance between amounts charged and amounts refunded to the hirer’s credit card. Freedom Hire accepts no liability for any such variations.
18.1 The hirer must pay all parking, speeding and traffic infringements and tolls in respect of the vehicle / motorcycle during the rental period.
18.2 If Freedom Hire receives an Unpaid Toll Notice relating to the period the vehicle / motorcycle was on hire, an administration fee of $40.00 will be charged in addition to the toll fee.
18.3 If Freedom Hire receives notice of a speeding, parking or other traffic infringement relating to the period the vehicle / motorcycle was on hire, Freedom Hire will complete a statutory declaration nominating the hirer as the driver of the vehicle / motorcycle and an administration fee of $40.00 will be charged.
19.1 The hirer acknowledges that Freedom Hire relies on the truth of the hirer’s representations in this agreement.
20.1 Freedom Hire recommends that all people travelling in Australia take out Personal Travel Insurance.
To the extent permitted by law, Freedom Hire does not accept any liability for:
20.2 In the event that the hirer or any other person leaves any property in the vehicle / motorcycle after its return to Freedom Hire or otherwise with Freedom Hire for any reason this is at that person’s own risk and Freedom Hire will not, unless Freedom Hire is negligent or fraudulent, accept any liability for damage or loss to that property.
21.1 Freedom Hire is not responsible for pursuing any claims the hirer may have against third parties for any damage or loss. Freedom Hire will provide an invoice for any amount paid to Freedom Hire by the hirer. Freedom Hire will only provide repair quotes, police reports, photographs or any other information to the hirer if requested by the hirer and if it is reasonable for Freedom Hire to do so.
21.2 In the event that the hirer believes that their credit card issuer will cover the hirer’s liability or any other amount due under the terms of this agreement, the hirer will pay the relevant sum directly to Freedom Hire and Freedom Hire will provide an invoice for the sum paid.
22.1 The following terms have their respective meanings in the Personal Property Securities Act 2009 (Cth) (“PPSA”) – “financing statement”, “interested person”, “register”, “proceeds”, “security agreement” and “security interest”.
22.2 The hirer acknowledges that:
22.3 Freedom Hire does not need to give the hirer any notice under the PPSA (including a notice of a verification statement) unless the notice is required by the PPSA and that requirement cannot be excluded. The hirer must do anything reasonably required by Freedom Hire to enable Freedom Hire to register its security interest, with the priority it requires, and maintain the registration.
All hirers must bring your drivers / motorcycle license with you when hiring a vehicle / motorcycle, overseas clients must also bring your passport as well. All clients must bring a suitable credit card (Visa or Mastercard) for the processing of the security deposit at the time of hire vehicle / motorcycle collection.
Your drivers / motorcycle license must show your entitlement clearly or be printed in English, otherwise in addition to the documents above you will also need an International Drivers Permit (IDP). More information about the document requirements for riding in Australia can be found here.
In the event of a cancellation the following fees apply:
There is an administration fee of AU$100 per vehicle / motorcycle for bookings cancelled within 72 hours of being made. The 20% deposit is the fee for cancelled bookings made between 4 and 30 days prior to collection. Normal terms above apply for bookings made 30 days or more prior to collection.
If the booking is for a one-way trip from one city to another (e.g. Perth to Melbourne) and the bike has left Melbourne on its way to the other city (Perth in this example) and the cancellation comes after the bike has been shipped (typically 2 weeks before the pickup date) then the one way fees are paid in full in addition to the cancellation cost.
We strongly recommend that you obtain trip cancellation insurance from an insurance company. You can see more information in our insurance section. The cancellation policy is explained fully here.
Should there be a cancellation due to Covid 19 Government restrictions -Freedom Hire will refund your deposit or you can use it against a future booking within 18 months of the original start date. For the above to apply, your notification must be received 7 days prior to the hire start date and 14 days prior to Self-Guided Tours.
Where we have booked Hotels on your behalf, the cancellation policy applicable will that of the relevant Hotel / Motel / Campsite.
All of the hirer’s rights set out in this Rental Agreement are in addition to the hirer’s rights as a consumer (“Consumer Rights”) under applicable consumer protection legislation, including the Australian Consumer Law. A hirer’s Consumer Rights are not excluded, restricted or modified by this Rental Agreement. A hirer can find out more about Consumer Rights from consumer organisations and bodies such as the Australian Competition and Consumer Commission and State/Territory fair trading authorities.